Frequently Asked Questions
Everything you need to know about your favorite glam essentials.
Are Violet Voss products cruelty-free?
Yes, we are proud to be a 100% cruelty-free brand. We do not test our products or ingredients on animals, nor do we allow others to do so on our behalf.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this number on the carrier's website to monitor your delivery progress.
Do you ship internationally?
We currently ship to a wide range of countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
What is your return policy?
Due to the hygienic nature of cosmetic products, we can only accept returns on unopened and unused items within 30 days of purchase. Please contact our support team to initiate a return.
Are your eyeshadow palettes vegan?
While many of our palettes are vegan-friendly, some shades may contain ingredients like carmine. Please refer to the specific ingredient list on each product page for detailed information.
What should I do if my package arrives damaged?
We apologize for the inconvenience. Please email our customer service team within 48 hours of delivery with your order number and a photo of the damaged items so we can assist you with a replacement.